Privacy Policy

Overview

This Privacy Policy explains what Swoony collects, how we use it, and the choices you have. Swoony is an adult (18+) service.

Information we collect

Account information: your email address, display name, and optional avatar. If you sign in with Google, we receive basic profile information from Google.

Conversations: the messages you send and the AI responses, along with relationship state such as progression and which characters you chat with.

Characters and uploads: characters you create and images you upload.

Payments: when you buy Hearts, Stripe processes your payment. We receive a record of the purchase but never your full card number.

Technical data: log, device, and usage information needed to operate and secure the service.

How we use your information

To provide and personalize the service; remember your relationships and progression; process Hearts purchases; keep the service safe through moderation and abuse and fraud prevention; communicate with you (for example, sign-in emails); and comply with the law.

AI processing

To generate character responses, your messages and the relevant context are sent to our AI model providers, which process them to return a response. We work to limit what is shared to what is needed to produce the reply.

Image safety screening

Uploaded images are automatically re-encoded and screened against known child sexual abuse material (CSAM) hashes. Confirmed matches are blocked, not stored, and reported as required by law, including to the National Center for Missing & Exploited Children (NCMEC).

Service providers we share with

We share data with vendors that run Swoony on our behalf, under contract: hosting (Vercel), database (Neon), AI models (OpenRouter and the underlying model providers), payments (Stripe), email delivery (Resend), and image-safety screening (Microsoft PhotoDNA). We do not sell your personal information.

Legal and safety disclosures

We may disclose information to comply with the law, enforce our Terms, or protect the safety of our users and others — including mandatory CSAM reporting.

Cookies and sessions

We use a session cookie to keep you signed in. We do not use third-party advertising cookies.

Data retention and deletion

You can delete your account at any time from your profile, which deletes your chats. We may retain limited records where required for legal, security, or financial reasons.

Security

We use industry-standard measures, including encryption at rest for sensitive conversational fields. No system is perfectly secure, and we cannot guarantee absolute security.

Your rights

Depending on where you live (for example, under the GDPR or CCPA), you may have rights to access, correct, delete, or port your data, and to object to certain processing. Contact us to exercise these rights.

Children

Swoony is strictly for adults 18 and over. We do not knowingly collect data from anyone under 18; if we learn that we have, we delete it.

International users

Your information may be processed in the United States and other countries where our service providers operate.

Changes to this policy

We may update this policy; the "Last updated" date above reflects the latest version.

Contact

Privacy questions or requests: reports@aipartner-placeholder.com.