Terms of Use

1. Acceptance of these terms

By accessing or using Swoony (the "Service"), a service operated by Vlippers ("Swoony," "we," "us," or "our"), you agree to these Terms of Use, our Privacy Policy, and our Content Policy (each incorporated by reference). If you do not agree, do not use the Service.

2. Age requirements

On the web, you need to be 18 or older to create an account: by signing in on the web you confirm that you are at least 18 years old, or the age of majority where you live if it is higher. In the Swoony apps you must meet the minimum age shown on the App Store or Google Play listing, and content in the apps stays closed-door. We never knowingly allow children under 13 to use Swoony, and we may suspend or terminate any account we reasonably believe belongs to someone under the age that applies to them.

3. What Swoony is - and that it's AI

Swoony lets you chat with fictional AI romantic-partner characters. Every character is artificial intelligence - characters are not real people, are not human, have no feelings or consciousness, and all of their messages are generated by automated systems. Wherever a reasonable person might be unsure, we remind you: you are interacting with AI, not a human being.

By default, content stays "closed-door": romantic tension, suggestion, and fade-to-black. Adults (18+) may enable an Uncensored mode per chat that permits explicit content between adult fictional characters; the prohibited-content rules in our Content Policy apply in every mode. Uncensored mode is not available in the iOS app - all content in the iOS app is non-explicit.

4. Your account

You sign in through Google, Apple, or an email magic link. You are responsible for activity under your account and for keeping access to your email, Google, or Apple account secure.

5. Acceptable use

Your use of Swoony is also governed by our Content Policy, which is part of these Terms. In short, you agree not to use Swoony for anything illegal and not to create, request, or attempt to elicit any content that sexualizes minors or constitutes child sexual abuse material (CSAM) - this is strictly prohibited and reported to the National Center for Missing & Exploited Children (NCMEC). You also agree not to depict real, identifiable people or non-consensual intimate imagery, harass or harm others, or attempt to bypass safety systems, scrape, reverse-engineer, overload, or resell the Service. See the Content Policy for the full list.

6. Characters, your content, and community safety

You create characters by writing a description and uploading character art. You represent and warrant that you own or have all necessary rights to every image you upload, that it does not depict any real, identifiable person, and that it is not otherwise prohibited under the Content Policy. As between you and us, you retain ownership of the art you upload and the characters you create; you grant Swoony the license below to operate the Service.

You grant Swoony a worldwide, royalty-free, non-exclusive license to host, store, display, reproduce, moderate, and promote the characters and content (including uploaded images) you create, in order to operate and improve the Service. You are solely responsible for the content you upload and create. We may review, and may remove, any content or characters at our discretion, and we may suspend accounts - including content that violates these Terms or the Content Policy or is the subject of a valid report. To report infringement, contact us (DMCA / notice-and-takedown).

We have zero tolerance for objectionable content or abusive users. Every character has an in-app Report option, and you can block any character from its chat (blocked characters can no longer interact with you; manage them in Profile → Blocked). We review reports and act on violations within 24 hours - including removing the content and, where warranted, suspending or ejecting the user who provided it. To reach us directly, see the contact section below.

7. AI disclaimer and safety

Conversations are fictional entertainment. Swoony does not provide medical, legal, financial, or mental-health advice, and AI responses must never be relied on as such. If you are in crisis, contact your local emergency services or a crisis line - in the US, call or text 988.

8. Hearts and payments

Each message uses one Heart. Hearts are virtual points: you receive Hearts when you sign up and every day you come back, and you can buy more as one-time purchases. Hearts also pay for optional features such as POV reveals, scene images, and saved moments. Hearts have no cash value, are not transferable, and cannot be redeemed for money.

Swoony Pass is an optional monthly subscription. It renews automatically at the price shown at purchase until you cancel, and Hearts included with the Pass are credited at the start of each billing period. You can cancel at any time: on the web through Manage in the Hearts screen or at swoony.ai/cancel, or in your App Store or Google Play subscription settings if you subscribed there. Cancellation takes effect at the end of the current period, and Hearts already credited remain yours. If a payment is refunded or charged back, the Hearts granted with it may be removed from your balance.

Purchases made through the App Store or Google Play are processed by Apple or Google, and refunds for them are handled under their policies. Web purchases are processed by our third-party payment processor; by purchasing, you also agree to that processor's terms. Except where required by law, all purchases are final and non-refundable. No relationship stage is ever locked behind payment.

9. Our intellectual property

Swoony - including its software, branding, seed characters, and design - is owned by us and protected by applicable law. These Terms grant you no rights to our intellectual property beyond using the Service as intended.

10. Copyright (DMCA)

If you believe content on Swoony infringes your copyright, send a notice with the information required by the DMCA (17 U.S.C. § 512) to our designated agent at harris@vlippers.com. We respond to valid notices and counter-notices and may remove infringing content and terminate repeat infringers.

11. Termination

You may stop using Swoony and delete your account at any time from your profile, which deletes your account and chats. We may suspend or terminate access for violations of these Terms or the Content Policy, or to comply with law.

12. Disclaimers

Swoony is provided "as is" and "as available," without warranties of any kind to the fullest extent permitted by law. We do not guarantee that the Service will be uninterrupted or error-free, or that AI output will be accurate, appropriate, or suitable for any purpose.

13. Limitation of liability

To the fullest extent permitted by law, Swoony and its operator will not be liable for any indirect, incidental, special, or consequential damages, or for any loss arising out of your use of the Service. Our total liability for any claim will not exceed the greater of the amount you paid us in the 12 months before the claim, or US $100.

14. Indemnification

You agree to indemnify and hold Swoony and its operator harmless from claims arising out of your content or your violation of these Terms or the Content Policy.

15. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Nothing in these Terms takes away consumer protections that the law of the country where you live gives you and that cannot be waived by contract.

16. Dispute resolution; arbitration; class-action waiver

PLEASE READ THIS SECTION CAREFULLY - IT AFFECTS YOUR LEGAL RIGHTS. Except for small-claims matters and requests for injunctive relief relating to intellectual property or misuse of the Service, any dispute between you and Swoony will be resolved by binding individual arbitration, not in court. You and Swoony waive the right to a jury trial and the right to participate in a class action or representative proceeding.

You may opt out of this arbitration agreement by emailing us within 30 days of first accepting these Terms. If you opt out, disputes will be resolved exclusively in the state or federal courts located in California, and you consent to their jurisdiction.

This section does not apply where the law of the country where you live does not allow it. If you live in Brazil, Mexico, South Korea, Japan, or Taiwan, see section 19 of the Portuguese (Brazil), Spanish (Mexico), Korean, Japanese, or Traditional Chinese (Taiwan) version of these Terms at swoony.ai/terms?lang=pt, es, ko, ja, or zh-Hant. Those country terms apply to you whichever language you read. If you live in the EU, EEA or UK, section 19 below applies to you.

17. Changes to these terms

We may update these Terms; material changes are reflected by the "Last updated" date above, and we will give notice in the app or on the website before a material change takes effect. Continued use after changes means you accept them.

18. Contact

Swoony is operated by Hyunjung Yoon, an individual doing business as Vlippers, California, USA.

Email: harris@vlippers.com. Mailing address: available on request by email.

19. Users in the EU, EEA and UK

This section applies if you live in a member state of the European Union, in Iceland, Liechtenstein or Norway, or in the United Kingdom, and use Swoony as a consumer. Where it conflicts with another section, this section applies.

Your law and your courts. Section 15 does not take away the protection of the mandatory consumer law of the country where you live. You can bring proceedings in the courts of the country where you live, and we can bring proceedings against you only there. Section 16 (arbitration and class-action waiver) does not apply to you.

Your statutory rights. Sections 12 and 13 do not limit your legal rights if the Service or digital content you pay for is not as described or does not work (the legal guarantee of conformity), and do not limit our liability for intent, gross negligence, death or personal injury, or any other liability that cannot be limited by law.

Right of withdrawal. You can withdraw from a web purchase of Hearts or Swoony Pass within 14 days of the purchase without giving a reason. If at checkout you asked us to provide the Hearts immediately and confirmed that you lose your right of withdrawal once they are credited, you lose that right for the credited Hearts. The same applies to Swoony Pass: if at checkout you asked us to start it immediately and confirmed that you lose your right of withdrawal once that month's Hearts are credited, you lose that right for that month. You can still cancel at any time so it does not renew (swoony.ai/cancel). To withdraw, email harris@vlippers.com with your account email and the purchase, or use the model form below. We refund within 14 days of receiving your request, using the payment method you used. Purchases made in the App Store or Google Play are refunded by Apple or Google under their policies.

Model withdrawal form: "To Vlippers, harris@vlippers.com: I hereby give notice that I withdraw from my contract for the following digital content or service: [ ]. Purchased on: [ ]. Account email: [ ]. Name: [ ]. Date: [ ]."

Content moderation. What is allowed is set out in our Content Policy. To enforce it we use an automated keyword filter on character names and descriptions, an automated check on image prompts, and human review of public characters and of every report. Anyone, with or without an account, can report content they believe is illegal or breaks our rules, using Report in the app or by emailing harris@vlippers.com with the link, the reason, their name and email, and a statement that the report is accurate and made in good faith. We confirm receipt and tell the reporter what we decided.

If we remove or restrict your content or your account, we tell you the reason, the rule or law involved, whether the decision was made by automated means, and how to ask us to look at it again. You can reply to that message to have a person review the decision. We report information about criminal offences that threaten someone's life or safety to the competent authorities.

Uncensored mode is not available in the UK or in EU and EEA countries whose law requires age verification for adult content. Where it is not offered, chats stay in the closed-door band described in Section 3, even if you turned Uncensored on elsewhere.

Users in the UK. We take steps to prevent illegal content, including terrorism content and child sexual abuse material, from appearing on Swoony, and we remove it quickly once we are aware of it. You can complain about content, about how we apply these Terms, or about our safety measures in the same way as you report content.

Points of contact. Users and authorities in the EU and UK can reach us at harris@vlippers.com. Authorities can write to us in English or Korean. Details of the operator and of our representatives in the EU and UK are at swoony.ai/legal.